Tag Archives: iPhone

Apple Support

Apple Support Rocks

Saturday March 27 approximately 1:00 PM … sanity is restored

It may be a while before this posts, that is, between now and when I finish it.

In my previous post I commented: Arthur C. Clark once said that “any sufficiently advanced technology is indistinguishable from magic” except when it f*ck$ up, then it is like a curse from Marie Laveau. (I added the Marie Laveau bit)

Note: My friend also updated his iPhone 6s Plus and thought it went without a hitch. HOWEVER he just discovered that his App Store app is gone. He just called Apple Support and was told that he needed wipe his iPhone and and restore from scratch. Based on my experience there may be another approach but after three days of this I told him I would help him another day. That will be another blog post. UPDATE – my friend had set up Settings > General > Restrictions to turn off access to the App Store and that is why the App Store app disappeared. Sadly he only discovered this after resetting his phone to factory default … TWICE.

Based on personal evidence I conclude that the iOS 10.3.2 upgrade is flawed. I now extremely reticent to upgrade my other devices. 

Additionally I still don’t have all of my ringtones back. I now have most of them but not all. It may be less frustrating to just buy them again if I really want them. You see ringtones are entirely different from music or apps (or iBooks?) purchased from iTunes. Perhaps they are a throwback to the early days of cellphones. Ringtones cannot re-downloaded after purchase. It is a onetime thing. Backing them up requires syncing your iPhone to iTunes on a PC or Mac. I only got back the ones I did through the effort of upper level Apple iTunes Support.

My problem with this entire debacle is that I am so spoiled when it comes to Apple. I expect these kinds of issues with Windows and Linux. With Apple I expect it to “just work”. It always has for me. This time – for me – it failed to “just work.”

Anyway … back to Apple Support … throughout this entire ordeal every Apple Support person I have dealt with from Tier One to Upper Levels has been gracious, calm, and absolutely committed to resolving my issues. I don’t expect technology to function flawlessly at all times (Apple excluded – as I said I’m spoiled), but what do appreciate are companies dedicated to having happy customers. Apple certainly qualifies in this regard. Attention Tim Cook – you should be very proud of your support team.

Hell week continues

Oh for the good olde days 

 
Maybe Jim Stafford had it right …

     Well, I think of that girl from time to time

     I call her up when I got a dime

Or maybe a cocoanut telegraph?

Arthur C. Clark once said that “any sufficiently advanced technology is indistinguishable from magic” except when it f*ck$ up, then it is like a curse from Marie Laveau.

 •  •  •  •  • 

Re-configuration continues slowly and methodically. Now I need to call Apple to figure out how to get all of my ring tones back. Mañana. I’m going to bed early tonight.

iPhone Hell Continues

And so it goes 

In order for my iPhone to see my Apple Watch I had to reset it to factory settings and now begin the task of reconfiguring it back to the way I liked it. I was on phone with Apple until 2 AM last night.

Now I begin the task of remembering, downloading, and reconfiguring every <expletive deleted> app on my iPhone and Apple Watch. Setting up email and remembering or changing passwords. Not how I had planned my day.

One thing is certain … my iPhone and watch will be leaner and meaner.

 UPDATE – I am installing the latest Apple Watch version now (might as well there is no reason not too)

iOS 10.3.2 Trashed My iPhone

WARNING – RANT ALERT

The latest iOS 10.3.2 update has completely trashed my iPhone 6s Plus and by “trashed” I mean blasted it back to factory settings. I spent over five hours in online chat and phone calls with Apple support working between my iPad, MacBook, and iPhone. Only now do I have a semi working iPhone.

Here’s what happened – I set my iPhone up to upgrade to iOS 10.3.2 at about 6 PM before walking next door to have a beer (or two) with the neighbors as we often do. When I got back expecting all to be OK, my iPhone was in continuous reboot mode. It would briefly display the logon screen then immediately flash to the spinning wheel icon before re-displaying the logon screen, over and over and over again. The only way to break the cycle was to connect it to my MacBook and follow the instructions in the links below (provided by support).

https://support.apple.com/en-us/HT203899   and   https://support.apple.com/en-us/HT201412

I finally got it to the point of restoring from a backup and after going through all of the steps and waiting for everything to restore, it eventually went back into continuous reboot mode again. I ended up starting over from scratch several times and even attempting a restore from a backup made two days ago. I eventually got all the way to the end and … continuous reboot mode … again.

Arrrrrrggggggghhhhhhh

So start over again, but this time set it up as new iPhone without doing a restore. Luckily all of my contacts, photos, iTunes, and notes are safely in iCloud and available on my other Apple devices. They also appear to be mostly available on my iPhone, but I still need to reconfigure my email settings, selectively download and reconfigure apps (most of which require logon ID and password configuration), reset and reconfigure my alarms, and set my icons back to where I like them. I had also saved many web pages as icons so I will need to reconstruct these as well.

I also need to reconnect my Apple Watch, Fitbit Scale, and on and on and on.

UPDATE – can not get my Apple Watch to connect

One millimeter

[begin rant]

One fucking millimeter. There I said it … millimeter … or if you prefer millimetre.

iPhone 6s   The only thing that’s changed is everything

No … not everything.

My old iPhone 5s died. OK so it didn’t really die, but the female charging port on the phone got damaged from accidentally ripping the charging cord out of the phone … one … too … many … times. Getting the phone to charge involved just the right amount of ceremonial incantations, fiddling with the Lightning connector, and careful positioning of the iPhone and cord. On the Monday before my birthday the phone died and would not charge. So I ordered a new iPhone 6s Plus, which as luck would have it arrived on said birthday. (Happy Birthday to me, etc., etc, etc.)

I love everything about it … except …

Sir Jonathan Paul Ive, can I call you Jony?

So Jony, the whole world knows how fucking brilliant you are. There, I did it again … brilliant. Yes, you … are … brilliant. You’ve even been knighted for brilliance, for Christ’s sake.

You are brilliant … and you are obsessed. Obsessed with industrial design. Obsessed with elegance. Obsessed with perfection. You are also obsessed with thinness. Obsessed.

But when does obsession cloud judgement? When does the obsession for thinness negate superb industrial design?


One fucking millimeter. If you had made the iPhone 6 series one millimeter thicker, the camera lens would be flush with the case … like the iPhone 5 … and EVERY other iPhone before it. No one … and I do mean no one … would have noticed or cared if the iPhone 6 series was one millimeter thicker.

What could you do with an extra one millimeter of thickness? Make the case a tad thicker and stronger. Make the battery thicker and add a few extra minutes of run time. Who knows? Who cares?

The important thing is that one millimeter is the difference between a smooth backside and one with an ugly zit that keeps the phone from laying solidly on on flat surface without rocking. One millimeter means not worrying about scratching fine old wooden finishes. One millimeter is the difference between obsession and … perfection.

Any chance of fixing this in the iPhone 7?

[end rant]

iOS 9 Keyboard

When iOS 9 came out for iPad and iPhone, the default appearance of the keyboard changed. The Mrs is visually challenged and did not like the new look of the keyboard. She wanted the old one back. The difference is that the old keyboard displayed CAPITAL LETTERS all of the time. The new one displays either lowercase or UPPERCASE depending on whether or not the shift key was depressed.

OLD KEYBOARD

 

 
New Keyboard 

 

Although not obvious it is possible to revert to the old keyboard default as follows:

Settings > General > Accessibility > Keyboard > Show Lowercase Keys 

Toggle Show Lowecase Keys off

 
Let me know in the comments below if this was useful to you …