Turned 65 last Sunday. Doing some research. Thought I’d share.
You be the judge
My wife has suffered from Multiple Sclerosis for decades. She is a shut-in with limited mobility. Her iPhone 5s began to reboot continually, and since it is her ONLY PHONE I decided to get her the latest iPhone Xs MAX. It was supposed to arrive this Friday (September 28 or later).
UPS (United Parcel Service) sent me an email notification over the weekend telling me it would arrive Monday September 25th between 3 PM and 7 PM. It needed to be signed for. HOWEVER the driver arrived a few minutes before 2 PM, knocked lightly on the door and immediately left one of those “stickies” saying they would attempt ONE more delivery on the next day.
So I called to complain. By the time I finally got through the automated phone system to a real person I was well and truly steamed. Although attempting to assure the person on the other end of the phone that I knew it wasn’t his fault, I asserted in no uncertain terms how I felt about their automated phone system and the difficulty in talking to a human being. I also explained the situation and asked when the package would actually be delivered. The advice given to me was to be ready at 1 PM.
So while I was at work, my wife dutifully began waiting by the door at 1 PM for the UPS man. At work I tracked the progress of the UPS truck on a map via the “handy” UPS tracking website. At around 3 PM his truck was on my street a few houses down and I FaceTimed my wife on her iPad (recall that her iPhone does not work) to let her know that her new phone was almost there. Then for some inexplicable reason the UPS truck left our neighborhood. I tracked it continually until 7 PM when it finally got back to our house. Throughout this time I texted and FaceTimed my wife with updates. She was ready when he came to the door.
When the UPS guy finally got to the door my wife met him and asked why he didn’t come to our house at 3 PM when he was right there. His answer … he was specifically told by his supervisor to make us the LAST delivery of the day. UPS was punishing me for complaining!
Think about that for a minute.
So I called back UPS, navigated the phone system, and got through to another human. I rehashed all of the above and asked if it was UPS corporate policy to retaliate against customers who have complaints about service quality. I was of course assured that this was not the case and that someone higher up the management ladder would get back in touch with me. That was 24 hours ago. Nothing nada zip zilch.
What would you do if you were in my position?
First there was 22,000 Days …
and now (just the music – no relation to the folks in the video)
Side bar … although I own* many versions of “Birthday” – vinyl, cassette, CD, and iTunes – I can’t play it for you due to “copyright issues”, so I am forced to find the best cover on YouTube.
Welcome to the Future.
* no longer sure I actually own them, but I sure paid for them
Remember Adult Swim?
No, not the one from Cartoon Network. The original adult swim of 10 minutes every hour at your local Home Owner’s Association (HOA) community pool. It was originally used to give the lifeguards a break and give adults the ability to swim laps without interference from the kids.
Today at my local pool, which I began attending to walk laps for exercise (32 laps = 1 mile*), we were told at 10 minutes before the hour that it was Safety Break and EVERYONE had to get out of the pool for 10 minutes. Apparently there was an age discrimination lawsuit filed (and won) in California against Adult Swim. Now HOAs across the country are avoiding Adult Swim for fear of lawsuit.
I suggest they play Safety Dance during the Safety Break.
* the swim lane section of our pool is 25 metres long … one lap is 50 metres, one mile is 1609 metres … do the math
Apple Support Rocks
Saturday March 27 approximately 1:00 PM … sanity is restored
It may be a while before this posts, that is, between now and when I finish it.
In my previous post I commented: Arthur C. Clark once said that “any sufficiently advanced technology is indistinguishable from magic” except when it f*ck$ up, then it is like a curse from Marie Laveau. (I added the Marie Laveau bit)
Note: My friend also updated his iPhone 6s Plus and thought it went without a hitch. HOWEVER he just discovered that his App Store app is gone. He just called Apple Support and was told that he needed wipe his iPhone and and restore from scratch. Based on my experience there may be another approach but after three days of this I told him I would help him another day. That will be another blog post. UPDATE – my friend had set up Settings > General > Restrictions to turn off access to the App Store and that is why the App Store app disappeared. Sadly he only discovered this after resetting his phone to factory default … TWICE.
Based on personal evidence I conclude that the iOS 10.3.2 upgrade is flawed. I now extremely reticent to upgrade my other devices.
Additionally I still don’t have all of my ringtones back. I now have most of them but not all. It may be less frustrating to just buy them again if I really want them. You see ringtones are entirely different from music or apps (or iBooks?) purchased from iTunes. Perhaps they are a throwback to the early days of cellphones. Ringtones cannot re-downloaded after purchase. It is a onetime thing. Backing them up requires syncing your iPhone to iTunes on a PC or Mac. I only got back the ones I did through the effort of upper level Apple iTunes Support.
My problem with this entire debacle is that I am so spoiled when it comes to Apple. I expect these kinds of issues with Windows and Linux. With Apple I expect it to “just work”. It always has for me. This time – for me – it failed to “just work.”
Anyway … back to Apple Support … throughout this entire ordeal every Apple Support person I have dealt with from Tier One to Upper Levels has been gracious, calm, and absolutely committed to resolving my issues. I don’t expect technology to function flawlessly at all times (Apple excluded – as I said I’m spoiled), but what do appreciate are companies dedicated to having happy customers. Apple certainly qualifies in this regard. Attention Tim Cook – you should be very proud of your support team.
Oh for the good olde days
Maybe Jim Stafford had it right …
Well, I think of that girl from time to time
I call her up when I got a dime
Or maybe a cocoanut telegraph?
Arthur C. Clark once said that “any sufficiently advanced technology is indistinguishable from magic” except when it f*ck$ up, then it is like a curse from Marie Laveau.
• • • • •
Re-configuration continues slowly and methodically. Now I need to call Apple to figure out how to get all of my ring tones back. Mañana. I’m going to bed early tonight.
And so it goes
In order for my iPhone to see my Apple Watch I had to reset it to factory settings and now begin the task of reconfiguring it back to the way I liked it. I was on phone with Apple until 2 AM last night.
Now I begin the task of remembering, downloading, and reconfiguring every <expletive deleted> app on my iPhone and Apple Watch. Setting up email and remembering or changing passwords. Not how I had planned my day.
One thing is certain … my iPhone and watch will be leaner and meaner.
UPDATE – I am installing the latest Apple Watch version now (might as well there is no reason not too)