Tag Archives: Apple

UPS = Un-Professional Service

You be the judge

My wife has suffered from Multiple Sclerosis for decades. She is a shut-in with limited mobility. Her iPhone 5s began to reboot continually, and since it is her ONLY PHONE I decided to get her the latest iPhone Xs MAX. It was supposed to arrive this Friday (September 28 or later).

UPS (United Parcel Service) sent me an email notification over the weekend telling me it would arrive Monday September 25th between 3 PM and 7 PM. It needed to be signed for. HOWEVER the driver arrived a few minutes before 2 PM, knocked lightly on the door and immediately left one of those “stickies” saying they would attempt ONE more delivery on the next day.

So I called to complain. By the time I finally got through the automated phone system to a real person I was well and truly steamed. Although attempting to assure the person on the other end of the phone that I knew it wasn’t his fault, I asserted in no uncertain terms how I felt about their automated phone system and the difficulty in talking to a human being. I also explained the situation and asked when the package would actually be delivered. The advice given to me was to be ready at 1 PM.

So while I was at work, my wife dutifully began waiting by the door at 1 PM for the UPS man. At work I tracked the progress of the UPS truck on a map via the “handy” UPS tracking website. At around 3 PM his truck was on my street a few houses down and I FaceTimed my wife on her iPad (recall that her iPhone does not work) to let her know that her new phone was almost there. Then for some inexplicable reason the UPS truck left our neighborhood. I tracked it continually until 7 PM when it finally got back to our house. Throughout this time I texted and FaceTimed my wife with updates. She was ready when he came to the door.

When the UPS guy finally got to the door my wife met him and asked why he didn’t come to our house at 3 PM when he was right there. His answer … he was specifically told by his supervisor to make us the LAST delivery of the day. UPS was punishing me for complaining!

Think about that for a minute.

So I called back UPS, navigated the phone system, and got through to another human. I rehashed all of the above and asked if it was UPS corporate policy to retaliate against customers who have complaints about service quality. I was of course assured that this was not the case and that someone higher up the management ladder would get back in touch with me. That was 24 hours ago. Nothing nada zip zilch.

What would you do if you were in my position?

Apple Support

Apple Support Rocks

Saturday March 27 approximately 1:00 PM … sanity is restored

It may be a while before this posts, that is, between now and when I finish it.

In my previous post I commented: Arthur C. Clark once said that “any sufficiently advanced technology is indistinguishable from magic” except when it f*ck$ up, then it is like a curse from Marie Laveau. (I added the Marie Laveau bit)

Note: My friend also updated his iPhone 6s Plus and thought it went without a hitch. HOWEVER he just discovered that his App Store app is gone. He just called Apple Support and was told that he needed wipe his iPhone and and restore from scratch. Based on my experience there may be another approach but after three days of this I told him I would help him another day. That will be another blog post. UPDATE – my friend had set up Settings > General > Restrictions to turn off access to the App Store and that is why the App Store app disappeared. Sadly he only discovered this after resetting his phone to factory default … TWICE.

Based on personal evidence I conclude that the iOS 10.3.2 upgrade is flawed. I now extremely reticent to upgrade my other devices. 

Additionally I still don’t have all of my ringtones back. I now have most of them but not all. It may be less frustrating to just buy them again if I really want them. You see ringtones are entirely different from music or apps (or iBooks?) purchased from iTunes. Perhaps they are a throwback to the early days of cellphones. Ringtones cannot re-downloaded after purchase. It is a onetime thing. Backing them up requires syncing your iPhone to iTunes on a PC or Mac. I only got back the ones I did through the effort of upper level Apple iTunes Support.

My problem with this entire debacle is that I am so spoiled when it comes to Apple. I expect these kinds of issues with Windows and Linux. With Apple I expect it to “just work”. It always has for me. This time – for me – it failed to “just work.”

Anyway … back to Apple Support … throughout this entire ordeal every Apple Support person I have dealt with from Tier One to Upper Levels has been gracious, calm, and absolutely committed to resolving my issues. I don’t expect technology to function flawlessly at all times (Apple excluded – as I said I’m spoiled), but what do appreciate are companies dedicated to having happy customers. Apple certainly qualifies in this regard. Attention Tim Cook – you should be very proud of your support team.

iPhone Hell Continues

And so it goes 

In order for my iPhone to see my Apple Watch I had to reset it to factory settings and now begin the task of reconfiguring it back to the way I liked it. I was on phone with Apple until 2 AM last night.

Now I begin the task of remembering, downloading, and reconfiguring every <expletive deleted> app on my iPhone and Apple Watch. Setting up email and remembering or changing passwords. Not how I had planned my day.

One thing is certain … my iPhone and watch will be leaner and meaner.

 UPDATE – I am installing the latest Apple Watch version now (might as well there is no reason not too)

ARRRRRRGGGGGHHHHH

Rant for December 11

Comcast Internet tech came to house. Richard was very diligent. Comcast staff, not contractor. Spent much time monitoring signal. Identified spurious transmission errors. Determined that I was the only one of four on the “node” – good news. Bad news – the other three connections were “unterminated”. Richard terminated them. He also replaced the cable from the house to the node. Problems “appear” fixed.

Got email from Apple from AppStore Re: purchase of Burley Men at Sea

WTF????? – I didn’t buy this.

Hours on chat / phone / website to Apple. AppleID compromised. Got a refund. Changed my password.

Filed from http://www.ephesusgrill.com/ Katy TX
PS … I ordered a $40 bottle of Turkish wine with the intent of having some and bringing it home. Ha ha – I drank it all. Safely home now.

One millimeter

[begin rant]

One fucking millimeter. There I said it … millimeter … or if you prefer millimetre.

iPhone 6s   The only thing that’s changed is everything

No … not everything.

My old iPhone 5s died. OK so it didn’t really die, but the female charging port on the phone got damaged from accidentally ripping the charging cord out of the phone … one … too … many … times. Getting the phone to charge involved just the right amount of ceremonial incantations, fiddling with the Lightning connector, and careful positioning of the iPhone and cord. On the Monday before my birthday the phone died and would not charge. So I ordered a new iPhone 6s Plus, which as luck would have it arrived on said birthday. (Happy Birthday to me, etc., etc, etc.)

I love everything about it … except …

Sir Jonathan Paul Ive, can I call you Jony?

So Jony, the whole world knows how fucking brilliant you are. There, I did it again … brilliant. Yes, you … are … brilliant. You’ve even been knighted for brilliance, for Christ’s sake.

You are brilliant … and you are obsessed. Obsessed with industrial design. Obsessed with elegance. Obsessed with perfection. You are also obsessed with thinness. Obsessed.

But when does obsession cloud judgement? When does the obsession for thinness negate superb industrial design?


One fucking millimeter. If you had made the iPhone 6 series one millimeter thicker, the camera lens would be flush with the case … like the iPhone 5 … and EVERY other iPhone before it. No one … and I do mean no one … would have noticed or cared if the iPhone 6 series was one millimeter thicker.

What could you do with an extra one millimeter of thickness? Make the case a tad thicker and stronger. Make the battery thicker and add a few extra minutes of run time. Who knows? Who cares?

The important thing is that one millimeter is the difference between a smooth backside and one with an ugly zit that keeps the phone from laying solidly on on flat surface without rocking. One millimeter means not worrying about scratching fine old wooden finishes. One millimeter is the difference between obsession and … perfection.

Any chance of fixing this in the iPhone 7?

[end rant]